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Daily Digest

News from Around Crozer-Keystone

Crozer-Keystone Employee Engagement Survey Update


Sent on behalf of Human Resources

Crozer-Keystone remains committed to achieving high levels of success in all aspects of our performance. We all have insights and ideas about how to continuously improve our level of productivity and deliver the highest quality of care. To gather such information objectively, we are asking all employees to complete a web-based employee engagement survey.

Due to the timing of Oracle and the launch of our survey, employees will need to use their old employee number to take the survey. This number can be found on any pay stub dated before December 22, 2019.

  • Click here to access paperless-pay (E-Stub)
  • Additional instructions via the images below

If you have any trouble locating your employee ID number, please contact Carmine Fieo in Human Resources at 610-447-6325 or Carmine.Fieo@crozer.org.

To begin the survey:

  • Visit prospectsurvey2020.hsdmetrics.com
  • At the login screen, you will be asked to enter your healthcare system’s code, followed by your employee ID number for security purposes.
    • Example: ck1234567
    • Our healthcare system code is ck
    • Enter your employee number. Do not include any leading zeros.



The survey is anonymous. No one will see your answers, and your name will not be revealed in any of the data collected. Your employee ID number is requested for security purposes and to ensure only one response is submitted for each employee. HSD Metrics has 27-year history surveying employees and understands the importance of not revealing your name or employee number anywhere in our reporting.

If you have any questions about the survey, please contact HSD Metrics at 1-877-439-9315 or survey@hsdmetrics.com.

This is a unique opportunity for all of us to influence and improve our work environment for achieving exceptional healthcare. Once the findings have been compiled and reviewed, you will receive feedback on the overall results and key themes.

Click here for a print-ready flyer. Please post this in a visible location for maximum communication. Thank you in advance for your participation.

Regina Jones Retires After 31 Years of Service & Dedication to Crozer-Keystone

Sent on behalf of Marketing and Corporate Communications

Congratulations to Regina Jones PCT from Adult Psych at Crozer-Chester Medical Center on her well-deserved retirement. Michael Curran, president of Crozer-Chester Medical Center, joined our Behavioral Health team at a luncheon last week to recognize Regina for 31 years of service and dedication to our health system (October 1989 through January 2020). We wish Regina a very happy and healthy retirement. Thank you for the care you provided to our patients and the community.

Crozer-Keystone Cardiovascular Update 2020: The Next Decade in Cardiac Care


Sent on behalf of Marketing and Corporate Communications

Join Crozer-Keystone cardiovascular experts for a comprehensive free CME event on Saturday, February 29, 2020, from 7:30 a.m. to 1:30 p.m. at The Springfield Country Club, 400 W. Sproul Road Springfield, PA 19064.

Click here to register. EARN 5 CME CREDITS! Continental breakfast and lunch will be provided.

The event will feature presentations about a broad range of topics related to providing evidence-based cardiovascular care. Presentations are designed for internal medicine, family medicine, and primary care physicians; emergency medicine physicians; clinical and interventional cardiologists; cardiothoracic surgeons; vascular surgeons; hospitalists; anesthesiologists; nurse practitioners; physician assistants; nurses and residents/fellows.

Click here to register. EARN 5 CME CREDITS! Click here for a print-ready flyer.


Sent on behalf of Human Resources

Having difficulty accessing Oracle? Don’t worry – we’re here to help. Below are some useful reference points to guide you through the initial setup.

A few friendly reminders

  • Please visit the Oracle Resource Center for user guides, past communications, FAQs, and additional information about our new system.
  • If you experience any difficulty or have questions about logging in and accessing your account, please call 424-552-3129 or email HROracleandCeridianGoLive@crozer.org.
  • We recommend using the Chrome internet browser when accessing Oracle. Chrome provides the best user experience and truly maximizes the system’s performance.


Multi-Factor Authentication (MFA)

As part of our ongoing effort to protect sensitive information, Crozer-Keystone has implemented Multi-Factor Authentication (MFA) for Office 365 access.

  • All employees are required to use MFA when connecting to Office 365 on any computer that is not directly connected to the Crozer-Keystone IT network.
  • Please click here for step-by-step enrollment instructions.

Employee Verification Process

All employees MUST complete the Employee Verification Process before attempting to access Oracle for Employee Self Service and Manager Self Service features.

  • Please call 424-552-3129 between 7 a.m. and 11 p.m.
    • Are you calling after hours? Please leave a voicemail, and it will be addressed as soon as possible.
  • You will need your User Principal Name (UPN) (looks something like xxxx01@ckhsad.crozer.org) and employee number.
  • You will receive an email within 24-48 hours, confirming your verification.
    • Please note, you will not be able to access the system until you receive an email confirmation.


How do I access Oracle?

Once you have completed the Multi-Factor Authentication (MFA), the Active Directory (AD) verification process, and received your confirmation email, we encourage you to log into Oracle and verify your personal information.

  • From a Crozer-Keystone network computer, click on the Oracle icon on your desktop to open Oracle in Google Chrome.
    • If you don’t see an Oracle icon on your desktop, open your Chrome browser, and visit pmh.com.
  • For the convenience of those without access to a computer or the internet, we’ve set up kiosk computers at many Crozer-Keystone facilities. Click here for a list of locations.
    • PLEASE BE SURE TO LOG OUT OF ANY SHARED WORKSTATION/COMPUTER (i.e., nursing stations). Failure to completely log out of the system puts your personal information at risk of being accessible to the next employee using that workstation.
  • From a home computer or any other device with an internet connection, you can visit pmh.com and enter your network username (looks something like xxxx01@ckhsad.crozer.org) and password.
  • You can also download the Oracle mobile app
    • Google Play: Oracle HCM Cloud
    • Apple App Store: Oracle HCM Cloud


Click here for general tips to help you navigate Oracle HCM.

API Timecard Approvals Due by NOON Every Payroll Monday

Sent on behalf of Payroll

All Directors/API timecard approvers are required to complete approval in API by Noon on Monday of every pay week.

Employees must make sure that their timecards are correct, and managers review their employees’ timecards daily.

Failure to do so will result in incorrect pay. Any corrections made after the cut off will be paid as part of the next payroll cycle. This new cut off will assure payroll is submitted in a timely fashion for all direct deposit and tax purposes.

The dates for the first several cycles are noted below for your convenience. 

Pay Period

Manager Approval Deadline

Pay Date

January 19 thru February 1

Monday, February 3 at Noon

Friday, February 7

February 2 thru February 15

Monday, February 17 at Noon

Friday, February 21

February 16 thru February 29

Monday, March 2 at Noon

Friday, March 6

The biweekly cycle continues moving forward

As a reminder, with our move to Ceridian Payroll and our update to API Timekeeping & Attendance, all pay periods are Sunday-Saturday and payday is Friday.

New Process for All Crozer-Keystone Web Updates

Sent on behalf of Marketing and Corporate Communications

Did you know Crozer-Keystone migrated to a new web platform in April of 2019? While the look and feel have improved, we need your help to ensure all information is accurate and up to date moving forward.

To track and manage requests for changes to our site, we’re asking everyone to please utilize our webmaster portal, found along the footer of crozerkeystone.org or via crozerkeystone.org/webmaster-contact. The link directs users to an online form they’ll need to complete. It also offers the option to attach documents or reference a web address associated with the request.

Please follow this process to submit any requests for changes to the Crozer-Keystone website (internet, not intranet), Google business listing, etc. Submissions are directed to a shared inbox monitored by our Marketing team to ensure your request is addressed as soon as possible. Our team will review the submission and contact you via email for additional details or to confirm that the request has been processed.

We appreciate your assistance and cooperation as we work to optimize our Crozer-Keystone web experience.

Delaware County Online Survey on Public Health

Sent on behalf of Marketing and Corporate Communications

Delaware County is seeking input from the public, health care professionals, and municipal leaders on the public health needs of residents throughout the county. In June, Delaware County Council unanimously voted to hire Johns Hopkins University's Bloomberg School of Public Health to evaluate the delivery of health and public health services in Delaware County and provide the County with recommendations on how to enhance and strengthen these services. The study is being done to gain a better understanding of the public health needs of residents and identify any gaps in the delivery of services. As part of the study, residents are invited to complete an online survey on how the County is addressing residents’ public health needs. All survey responses will be anonymous. The survey is open to all Delaware County residents over 18 years of age, now through January 31, 2020, and can be accessed at https://tinyurl.com/DelCoSurvey. Click here to learn more.

Is Bariatric Surgery Right for You? Weight Loss Seminar: Tuesday, January 28

Sent on behalf of the Comprehensive Bariatric Surgery Program Team

Crozer-Keystone’s Comprehensive Bariatric Surgery Program offers free educational seminars at our various locations. During these seminars, a qualified Bariatric professional explains surgical options available through our program. Topics include: how our program works, the procedures we perform, and what processes are involved when considering weight loss surgery. Most importantly, these seminars help to answer the question: Is bariatric surgery right for you?

All prospective patients must attend a bariatric seminar as the first step in our comprehensive surgery program. Patients are invited to bring family members and loved ones for information and support. Our next seminar is scheduled for 5 p.m. on Tuesday, January 28, at Brinton Lake. Registration is required. Click here to register. Click here to learn more about our program.

Crozer-Keystone Implements Microsoft Teams

Sent on behalf of Samuel Alfano, D.O., director of clinical informatics

Ever wished your team had one central hub to meet, work, share, and chat? Now they do! Crozer-Keystone is implementing Microsoft Teams, a chat and collaboration platform for Microsoft Office 365 users, designed to simplify group work.

Microsoft Teams is an entirely new experience that brings together people, conversations and content—along with the tools that teams need—so they can easily collaborate to achieve more.

As well as the chat-based communications, Teams' integration with other Microsoft services allows users access to shared files and calendars, collaborative editing, and easy switching between voice, video, and text chat. Microsoft Teams brings chat, content, people, and tools together, all in one hub, wherever you are.


Microsoft Teams provides a modern conversation experience. Microsoft Teams supports not only persistent but also threaded chats to keep everyone engaged. Team conversations are, by default, visible to the entire team, but there is, of course, the ability for private discussions. Skype is deeply integrated so that teams can participate in voice and video conferencing. And everyone can add personality to their digital workspace with emojis, stickers, GIFs, and custom memes to make it their own.


Microsoft Teams brings together the full breadth and depth of Office 365 to provide a true hub for collaboration. Word, Excel, PowerPoint, SharePoint, OneNote, etc. are all built into Microsoft Teams, so people have all the information and tools they need at their fingertips.


Tailor your workspace to include the content and capabilities your team needs every day. Tabs and Connectors provide quick access to frequently used documents, websites, and 3rd party apps.

Turn on Microsoft Teams today!

As part of our IT upgrade in November, all desktop computers now have Microsoft Teams installed and accessible. We also encourage employees to visit the app store and download Microsoft Teams on their mobile devices.

In February 2019, Crozer-Keystone Health System partnered with Tiger Connect, Inc. to launch a HIPAA-compliant mobile communication tool. Please note, all Tiger Text users are encouraged to migrate to Microsoft Teams. Our access to Tiger Text services ended on January 1, 2020.

Helpful Resources:

Click here to access documents on our intranet site

Click here for download and sign-on instructions

Click here for instructor-led training for Microsoft Teams

Click here to access Microsoft Teams Tech Community

Questions? Please contact Sam Alfano at Samuel.Alfano@crozer.org or Kathleen Bockius at Kathleen.Bockius@crozer.org.

Vendor Sales

Sent on behalf of Volunteer Services

Taylor Hospital (main lobby)

Tuesday, January 28, from 11 a.m. to 3 p.m. – Costco (discounted memberships)

Springfield Hospital (main lobby)

Wednesday, January 29, from 11 a.m. to 3 p.m. – Costco (discounted memberships)

The Gift Shops at CCMC, Springfield, and DCMH accept Visa, MasterCard, and Discover cards.

Taylor Hospital Gift Shop Hours: 10 a.m. to 3 p.m. Monday through Friday.

Taylor Hospital vending lounge, located on the 1st floor next to the gift shop, is open Monday through Thursday from 2 p.m. to 6 a.m. and Friday from 2 p.m. through Monday at 6 a.m.

Dietary Menu for the Week of January 27

Sent on behalf of Metz Culinary Management


** NEW SUSHI OPTIONS NOW AVAILABLE! Click here to preview the menu.





NEW! METZ COFFEE CARD PROGRAM -- available systemwide! Buy 9 coffees and get the 10th coffee for free! Click here to access a print-ready card.


How to Submit News

To have an announcement included in the Daily Digest and the weekly Crozer-Keystone Update, submit your information to ckhsannouncements@crozer.org.

Share with Your Team

Managers and directors are encouraged to print the attached copy of the Daily Digest and distribute it to any team members who do not have regular access to email.